Privacy Policy

Last updated: April 4, 2025

Introduction

This policy applies to all products built and maintained by Celium Tickets including our event management platform, embedded iframe widgets, user mobile app, and verifier mobile app (together, "Celium Tickets"). This policy applies to our handling of information about site visitors, event organizers, and event attendees (ticket buyers). We refer collectively to these categories of individuals as "you" throughout this policy.

What we collect and why

Our guiding principle is to collect only what we need. Here's what that means in practice:

Identity and access

When you sign up for a Celium Tickets account as an event organizer, we ask for identifying information such as your name, email address, and maybe an organization name. That's so you can personalize your new account, and we can send you product updates and other essential information. We may also send you optional surveys from time to time to help us understand how you use our products and to make improvements. With your consent, we will send you our newsletter and other updates.

When you purchase tickets through our platform, we collect necessary information to process your purchase and provide you with tickets, such as your name, email address, and payment information.

We'll never sell your personal information to third parties, and we won't use your name or organization in marketing statements without your permission either.

Billing information

When purchasing tickets through our platform, you will be asked to provide your payment information and billing address. Credit card information is submitted directly to our payment processor stripe and doesn't hit Celium Tickets servers. We store a record of the payment transaction, including the last 4 digits of the credit card number, for purposes of transaction history, invoicing, and support. We store your billing address so we can provide you with tickets, calculate any taxes due, send you receipts, and detect fraudulent credit card transactions. We occasionally use aggregate billing information to guide our marketing efforts.

Platform interactions

We store on our servers the content that you upload or receive or maintain in your Celium Tickets account. This is so you can use our platform as intended, for example, to create and manage events, sell tickets, or verify attendees. We keep this content as long as your account is active. If you delete your account, we'll delete the content within 60 days.

Geolocation data

We log the full IP address used to sign up for an account and retain that for use in mitigating future spammy signups. We also log all account access by full IP address for security and fraud prevention purposes, and we keep this login data for as long as your account is active.

Website interactions

We collect information about your browsing activity for analytics and statistical purposes such as conversion rate testing and experimenting with new product designs. This includes, for example, your browser and operating system versions, your IP address, which web pages you visited and how long they took to load, and which website referred you to us. If you have an account and are signed in, these web analytics data are tied to your IP address and user account until your account is no longer active.

Anti-bot assessments

We use CAPTCHA across our applications to mitigate brute force logins and as a means of spam protection. We have a legitimate interest in protecting our apps and the broader Internet community from credential stuffing attacks and spam. When you log into your Celium Tickets accounts and when you fill in certain forms, the CAPTCHA service evaluates various information (e.g., IP address, how long the visitor has been on the app, mouse movements) to try to detect if the activity is from an automated program instead of a human.

Advertising and Cookies

We use persistent first-party cookies and some third-party cookies to store certain preferences, make it easier for you to use our applications, and perform A/B testing as well as support some analytics.

A cookie is a piece of text stored by your browser. It may help remember login information and site preferences. It might also collect information such as your browser type, operating system, web pages visited, duration of visit, content viewed, and other click-stream data. You can adjust cookie retention settings and accept or block individual cookies in your browser settings, although our platform may not function properly if you turn cookies off.

Voluntary correspondence

When you email Celium Tickets with a question or to ask for help, we keep that correspondence, including your email address, so that we have a history of past correspondence to reference if you reach out in the future.

We also store information you may volunteer, for example, written responses to surveys. If you agree to a customer interview, we may ask for your permission to record the conversation for future reference or use. We will only do so with your express consent.

Mobile app permissions

We offer mobile apps for our event attendees and for event verifiers. Because of how the platforms are designed, our apps typically must request your consent before accessing privacy-sensitive features of your device. Consent is always optional and our apps will function without it, though some features may be unavailable. For example:

• Our apps may ask for permission to use push notifications to alert you about upcoming events.
• Our verifier app may request camera access to scan ticket QR codes.
• Our user app may request calendar access to add events to your calendar.

When we access or disclose your information

To provide products or services you've requested

We use some third-party subprocessors to help run our applications and provide the Services to you.

We may disclose your information at your direction if you integrate a third-party service into your use of our products.

No Celium Tickets human looks at your content except for limited purposes with your express permission, for example, if an error occurs that stops an automated process from working and requires manual intervention to fix. These are rare cases, and when they happen, we look for root cause solutions as much as possible to avoid them recurring. We may also access your data if required in order to respond to legal process.

To help you troubleshoot or squash a software bug, with your permission

If at any point we need to access your content to help you with a support case, we will ask for your consent before proceeding.

To investigate, prevent, or take action regarding restricted uses

Accessing a customer's account when investigating potential abuse is a measure of last resort. We want to protect the privacy and safety of both our customers and the people reporting issues to us, and we do our best to balance those responsibilities throughout the process. If we discover you are using our products for a restricted purpose, we will take action as necessary, including notifying appropriate authorities where warranted.

When required under applicable law

Celium Tickets is a U.K. company with data infrastructure located in the United Kingdom.

Requests for user data. Our policy is to not respond to government requests for user data unless we are compelled by legal process or in limited circumstances in the event of an emergency request. However, if U.K. law enforcement authorities have the necessary warrant, criminal subpoena, or court order requiring us to disclose data, we must comply. It is Celium Tickets' policy to notify affected users before we disclose data unless we are legally prohibited from doing so, and except in some emergency cases.

If we are audited by a tax authority, we may be required to disclose billing-related information. If that happens, we will disclose only the minimum needed, such as billing addresses and tax exemption information.

Finally, if Celium Tickets is acquired by or merges with another company — we don't plan on that, but if it happens — we'll notify you well before any of your personal information is transferred or becomes subject to a different privacy policy.

Your rights with respect to your information

At Celium Tickets, we apply the data rights required by the UK General Data Protection Regulation (UK GDPR) to all customers, regardless of their location. Some of these rights include:

• Right to Know. You have the right to know what personal information is collected, used, shared or sold.
• Right of Access. This includes your right to access the personal information we gather about you, and your right to obtain information about the sharing, storage, security and processing of that information.
• Right to Correction. You have the right to request correction of your personal information.
• Right to Erasure / "To Be Forgotten". This is your right to request, subject to certain limitations under applicable law, that your personal information be erased from our possession and, by extension, from all of our service providers. Fulfillment of some data deletion requests may prevent you from using Celium Tickets services because our applications may then no longer work. In such cases, a data deletion request may result in closing your account.
• Right to Complain. You have the right to make a complaint regarding our handling of your personal information with the appropriate supervisory authority.
• Right to Restrict Processing. This is your right to request restriction of how and why your personal information is used or processed, including opting out of sale of your personal information. (Again: we never have and never will sell your personal data.)
• Right to Object. You have the right, in certain situations, to object to how or why your personal information is processed.
• Right to Portability. You have the right to receive the personal information we have about you and the right to transmit it to another party.
• Right to not Be Subject to Automated Decision-Making. You have the right to object to and prevent any decision that could have a legal or similarly significant effect on you from being made solely based on automated processes.
• Right to Non-Discrimination. We do not and will not charge you a different amount to use our products, offer you different discounts, or give you a lower level of customer service because you have exercised your data privacy rights.

Many of these rights can be exercised by signing in and updating your account information.

If you have questions about exercising these rights or need assistance, please contact us at ignace@celiumtickets.com or at Celium Tickets, 3rd Floor, 86-90 Paul Street, London, England, EC2A 4NE, United Kingdom.

If you are in the UK or EU, you can contact your data protection authority to file a complaint or learn more about local privacy laws.

How we secure your data

All data is encrypted via SSL/TLS when transmitted from our servers to your browser. The database backups are also encrypted. In addition, we go to great lengths to secure your data at rest.

What happens when you delete content in your account

If you choose to cancel your account, your content will become immediately inaccessible and should be purged from our systems in full within 60 days. This applies both for cases when an account owner directly cancels and for auto-canceled accounts.

For event attendees, ticket information is retained for legitimate business purposes including legal compliance and financial record-keeping, even after an event has passed.

Data retention

We keep your information for the time necessary for the purposes for which it is processed. The length of time for which we retain information depends on the purposes for which we collected and use it and your choices, after which time we may delete and/or aggregate it. We may also retain and use this information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.

Location of site and data

Our products and other web properties are operated in the United Kingdom. If you are located outside of the United Kingdom, please be aware that any information you provide to us will be transferred to and stored in the United Kingdom. By using our websites or Services and/or providing us with your personal information, you consent to this transfer.

Changes and questions

We may update this policy as needed to comply with relevant regulations and reflect any new practices. Whenever we make a significant change to our policies, we will refresh the date at the top of this page and take any other appropriate steps to notify users.

Have any questions, comments, or concerns about this privacy policy, your data, or your rights with respect to your information? Please get in touch by emailing us at ignace@celiumtickets.com and we'll be happy to try to answer them.